Frequently Asked Questions

Common Questions About Our Restoration Services

At Boston Restoration Group, we understand that dealing with water damage, mold, fire, or hazardous materials like asbestos can be overwhelming. Because of this, we’ve put together answers to some of the most common questions people have about our restoration services. In an emergency or just to make sure you’re safe, our team is here to help you through the process.

  1. What restoration services do you offer?

    At Boston Restoration Group, we provide a full range of restoration services, including:
    • Water damage restoration (Category 1, 2, and 3 water)
    • Fire and smoke damage restoration
    • Mold remediation
    • Sewage cleanup
    • Asbestos removal and hazardous material handling


  2. What is Category 3 water, and why is it dangerous?

    Category 3 water, commonly known as black water, contains harmful contaminants such as bacteria, viruses, and parasites. Professional cleanup using stringent safety practices is necessary because this water offers serious health risks. We follow EPA and OSHA standards to ensure safe and effective cleanup.


  3. How do you address Legionella risks during restoration?

    Legionella bacteria can grow well in water that doesn’t move, which could cause Legionnaires’ disease. The growth and spread of Legionella are stopped by water management techniques and close monitoring of systems during restoration.


  4. How do you prevent cross-contamination during mold remediation?

    Advanced air filtration systems, such as the DefendAir HEPA 500, trap mold spores in negative air pressure, which stops them from spreading to parts of your home that aren’t affected.


  5. What is the difference between disinfecting and sanitizing?

    • Disinfecting uses chemicals to kill germs on surfaces.
    • Sanitizing reduces the number of germs to a safe level as defined by public health standards.


  6. Do you provide asbestos removal services, and is special training required?

    The answer is yes, we provide asbestos removal services. In order to ensure safety and compliance, our team is fully certified and trained to handle asbestos in accordance with strict OSHA and EPA guidelines.


  7. Why is mold dangerous, and how do you handle mold remediation?

    Trouble breathing and allergic reactions can get worse when you’re around mold. Finding the source of the moisture, removing contaminated materials in a secure manner, and carefully cleaning the affected areas are all steps in our mold remediation process.


  8. How can I prevent Legionella growth in my building?

    It is important to keep your building’s water systems in good shape so that Legionella doesn’t grow. This means keeping an eye on the water temperature and amount of sanitizer. Legionella risk can be lowered with the help of our team’s water management plans.


  9. What is the DefendAir HEPA 500, and how is it used in restoration?

    During mold remediation, water damage restoration, and other services, the DefendAir HEPA 500 is a cutting-edge air filtration system. As a result, the air inside the building is better and safer for people living and working there.


  10. Do I need to test for asbestos in buildings constructed after 1980?

    Yes, even buildings built after 1980 may still contain asbestos. Tests for asbestos should be done before any renovations or demolition work is done to make sure everyone’s safety.


  11. How does Legionella spread, and who is most at risk?

    Legionella spreads through inhaling contaminated water droplets, often from large building water systems. Those most at risk include people over 50, smokers, and individuals with weakened immune systems.


  12. How quickly should I respond to water damage?

    It is very important to fix water damage right away. The longer you wait, the higher the risk of mold growth and structural damage. We recommend calling a restoration specialist within 24-48 hours of the damage occurring.


  13. What should I do if I suspect mold in my home?

    If you suspect mold, avoid disturbing the area and contact a professional immediately. Mold spores can spread easily when disturbed. A safe and efficient remediation plan can be provided by our team after an inspection of the area.


  14. How do you determine the cost of restoration services?

    How much restoration services cost varies on a number of things, such as how bad the damage is, what kind of restoration is needed, and what materials are needed. We give you a detailed estimate based on your unique case after the first assessment.


  15. Are your technicians certified and insured?

    Yes, all of our technicians are fully certified in restoration techniques and insured to provide peace of mind for our clients. The IICRC, OSHA, and EPA set standards for our industry that we follow.


  16. Can I stay in my home during restoration?

    In some cases, it’s safe to stay in your home during the restoration process, but this depends on the severity of the damage and the type of restoration work needed. We will always inform you if temporary relocation is necessary for your safety.


  17. How long does the restoration process take?

    The time required for restoration varies based on the extent of the damage and the type of service. Water damage restoration may take several days to complete, while mold remediation or asbestos removal could take longer, depending on the situation.


  18. What are the signs of water damage I should look for?

    Signs of water damage include:
    • Water stains on ceilings or walls
    • Musty odors
    • Peeling paint or wallpaper
    • Warped or buckled floors
    • Mold growth


  19. Do you work with insurance companies?

    Sometimes we work with insurance companies, and we can help you with the claims process. To make sure the process goes smoothly for our clients, we give them thorough paperwork and work directly with insurers.


  20. What should I do immediately after a fire or flood?

    After a fire or flood, ensure your safety first by contacting emergency services if necessary. Once it’s safe to re-enter the property, contact a professional restoration company like ours to assess the damage and begin the restoration process as quickly as possible.



    178 Crescent Rd, Needham, MA 02494, US